At My Jinnee [Vaani Solutions], we strive to provide high-quality matrimonial and job placement services to our users. To ensure transparency and clarity, please read our Refund Policy carefully before making any payment.
1. General Policy :- Due to the nature of our digital services, all purchases made on our platform are non-refundable, except in specific cases outlined below. Users are encouraged to read service descriptions carefully and use trial or free services (if available) before making any payment.
2. Eligible Refund Cases :- A refund may be considered in the following situations:
. Duplicate payment: If you are charged twice for the same service.
. Technical error: If a transaction fails, but the amount is debited from your account.
. Service not delivered: If you paid for a service or premium feature that was not activated within the specified time frame.
All refund requests must be submitted within 7 days of the transaction.
3. Non-Refundable Services
- Refunds will not be provided under the following circumstances:
- Change of mind after purchasing a subscription or plan.
- Inability to find a match through our platform.
- Failure to use the service due to user’s technical issues.
- Violation of our terms of service leading to account suspension or termination.
4. How to Request a Refund
To initiate a refund, please contact our support team at vaani.it.soutions@gmail.com with the following details:
- Full Name
- Registered Email ID
- Transaction ID / Payment Receipt
- Reason for the refund request
- We will review your request and get back to you within 5-7 business days.
5. Mode of Refund
If approved, refunds will be processed through the original method of payment. Processing time may vary depending on your bank or payment gateway.